Terms and conditions

On this page you find the terms and conditions for www.køl.dk.

General

These terms and conditions are applicable when you shop at køl.dk for delivery to your country. You trade with the Danish company Det Belgiske Hus ApS, Bøgeskovvej 37, DK5540 Ullerslev, Denmark. Phone number +45 4015 0424, VAT no.: DK39697211.

Any dispute between the customer and Det Belgiske Hus ApS is subject to Danish law.

According to the law in Denmark for the sale of alcohol, anyone who buys alcoholic beverages stronger than 1.2% must be over 16 years. Is the drink stronger than the 16.5% the minimum age is 18 years. By implementing an order for køl.dk, the customer declares to be a person who may legally purchase the selected products according to both Danish law and to the law for the sale of alcohol in the country where the purchaser lives.

When buying beers at køl.dk all the Danish taxes are paid, but you are responsible for paying any local taxes required by your country.

Please pay attention to the following:

In order to purchase goods from the webshop køl.dk, you must

be a consumer,

be 18 years old or be at least the age as is required for the purchase of beer, wine and spirits according to the Danish law and to the law in the country where you are staying,

have accepted these terms of trade,

supply us with your name and address (including valid delivery address), phone number, email address, payment information and other mandatory information, and

be the owner or authorized holder of a valid payment / credit card for the purchase of the goods.

Returns
There is no right to cancel contracts for the supply of foodstuffs, beverages or other goods intended for household use that are physically delivered to your home, residence or workplace.

Returned packages

If you refuse to receive a package, or if a package is returned to Det Belgiske Hus ApS as a result of the package not being picked up on time then Det Belgiske ApS refunds you for the amount paid for the item, however, deducted a fee of DKK 100 to cover shipping and handling.

Should you wish to return a package you need to send it to Det Belgiske Hus ApS, Bøgeskovvej37, 5540 Ullerslev, Denmark.

Refused or unclaimed packages are not to equate with the termination of your beer club subscription or cancellation of your purchase. Termination of a beer club subscription must be communicated to us via køl.dk, as shown in the following section.

Subscription Terms

You can always cancel your subscription, just log in via køl.dk with your username and password.

Should you wish to pause your subscription login to køl.dk via the “Login” button and use your username and password. From here you can choose to pause your subscription.

A binding agreement, including subscription agreement between the buyer and Det Belgiske Hus ApS is only concluded with and order confirmation accepted by the Det Belgiske Hus ApS. Such an order confirmation is sent via email from køl.dk to the customer at the e-mail address of the customers choosing.

Should there be changes in the subscription agreement, køl.dk will send an email to the email address stated by the customer in the subscription agreement.

As a customer you can always change your email address, which will be connected to the subscription agreement, by logging in to your agreement via the “Sign in” on køl.dk

Do you want to delete your current card and add new debit/credit card, or edit your main data, such as shipping address, login to your subscription by logging in via køl.dk with your username and password.

Note that termination and/or pausing of a subscription must be done before the 20th of each month if you have a monthly subscription.

Complaints

Your purchase is covered by the Sale of Goods Act in the Danish law, including lack rules. This means that you can either have a faulty product repaired or replaced, have your money refund or have a reduction in price, depending on the specific situation. This only applies if it is not you who have handled the product incorrectly or misused the product. For food the limited warranty is limited to the product’s natural shelf life.

Sale of Goods Act shortage rules therefore apply. This only applies if it is not you who have handled the product incorrectly or misused the product. For food the limited warranty is limited to the product’s natural shelf life. However, for a maximum of two years in accordance with Danish Purchase Law.

Any complaints about defects in products delivered must be done immediately after the buyer has received the goods and inform køl.dk on post@detbelgiskehus.dk. Otherwise the buyer loses his or her right to invoke the defect. Please indicate on request, show the defect. Please take a picture of the damage.

Delivery

All shipping and delivery is handled by Parcel Feeder and their partners. We expect a delivery time of typically 2-5 days from order to receipt of package. You will receive an email and / or SMS with Track & Trace code, so you can follow the parcel shipping and if package shop delivery is selected, where you can then pick up the package.

Secure payment

On køl.dk you can pay with VISA and MasterCard. When you pay with your credit/debit card, we will not deduct money from your account until we have shipped your order. The transaction takes place via Stripe and your information will be encrypted with a “Secure Socket Layer” (SSL) encryption that meets all the requirements of safety as stated by Stripe. There is no fee for payments on køl.dk. There can never be deducted an amount greater than what you have approved by the acquisition.

Prices
All our prices are incl. VAT and taxes, but excl. Customs and freight charges.

For orders of more than DKK 499 (including VAT and taxes but excluding customs duties), the freight of the goods for delivery in Denmark (excluding Greenland and the Faroe Islands) are free of charge. For orders of more than DKK 599 delivery in the Nordic countries is free of charge. And for Orders of more than DKK 699 delivery is free of charge in the rest of the European countries.

For all other orders, you must pay all shipping costs for the items ordered. These shipping costs will be added to the price quoted on the køl.dk webshop product pages and will appear immediately before you submit your final order.

We are subject to printing and proofreading errors as well as tax and price changes.

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